If a company still thinks it can skate by doing the bare minimum for customer service, it’s in for a surprise. Consumers are no longer idle and passive; they have the potential to become your brand proponents or opponents. It’s your company’s responsibility to earn that “pro,” and it starts with customer care. Power of …
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Samer Halawa
Proactive Customer Care It’s not enough to comply with customers’ demands; companies must predict customers’ future demands and act accordingly. The forecast for one customer care trend in the coming years is an increased emphasis on self-service; technology will empower customers to help themselves. While this will not apply to most industries, it can work …
President – Globitel Samer Halawa has been with Globitel since the beginning of its journey in 1996. His open approach to management, through which he strives to instill a spirit of team-work and innovation, has raised the company to unprecedented heights, and has had a rippling effect that extended beyond the …