Amman, Jordan (April, 2021) – Globitel has officially launched its first company blog. It will feature writers from the company’s leading experts and more as they discuss current market trends along with future expectations and many more topics related to the software solutions industry. Software solutions industry is always evolving and adapting to changing market …
Nov 16, 2020
Amman, Jordan (November, 2020) – Globitel, a leading telecom and customer care solutions provider, announces that it has developed Globitel Connect, a new face-to-face communication channel. This additional service provides enterprises with extraordinary virtual reach to customers who otherwise do not find other contact points convenient or sufficient enough to satisfy their needs. About Globitel …
Sep 21, 2020
Amman, Jordan (September 2020) – Globitel, a leading telecom and customer experience solutions provider, announces the official release of the newest version of the company’s starting product, SpeechLog 8. SpeechLog 8 underwent significant changes to the main platform, as well as its main modules: Quality, Retail, Analytics and Social. Designed for enterprises, SpeechLog 8 is …
Nov 24, 2019
Amman, Jordan (November, 2019) – Globitel, a leading telecom and customer care solutions provider, announces the conclusion of its Customer Experience workshop for operators and enterprises across the Middle East to share knowledge and ways to improve the customer experience across all touch points. Globitel gathered more than 15 of the biggest operators in the …
Oct 27, 2019
Amman, Jordan (October, 2019) – Globitel, a leading provider of customer care and telecom solutions, announces its participation in GSMA’s WAS #10. The event will take place in Valencia, Spain on October 28th till October 31st, 2019. Globitel will present its roaming portfolio which comprises of the latest and most innovative solutions that benefit operators …
Sep 30, 2019
Amman, Jordan (September, 2019) – Globitel, a leading telecom and customer care solutions provider, announces that the company has developed a new and innovative mobile application that enables subscribers to control their mobile experience. The suite of solutions comprises of legacy products as well as completely new additions to the portfolio. With over 2.7 billion …
Aug 21, 2019
Amman, Jordan (August, 2019) – Globitel, a leading telecom and customer care solutions provider, announces that the company has added a suite of solutions focused on the roaming subscriber. Roaming Analytics suite includes advanced solutions such as Globitel’s Roam Analyze as well as brand new solutions. The roaming industry’s size has grown exponentially with the …
Jul 17, 2019
Amman, Jordan (July, 2019) – Globitel, a leading telecom and customer care solutions provider, has just wrapped up its visit to Baghdad, Iraq after a successful event titled “Digital Transformation in the Financial Sector Forum”. The forum tackled the financial sector in the Iraqi market and the possible opportunities for collaboration with Jordanian companies at …
Jun 25, 2019
Amman, Jordan (June, 2019) – Globitel announces that it has successfully deployed its Service Gateway solution at Ericsson Iraq. Service Gateway supports Ericsson in its operations through a wide deployment to cover all their services requirements. What is Service Gateway? Service Gateway is a full-fledged platform that functions as a provisioning and middleware layer. It …
May 29, 2019
Amman, Jordan (May, 2019) – Globitel announces that it has successfully published its product Workforce Management over Cisco Marketplace. WFM is the second solution on the platform next to SpeechLog; Globitel’s advanced call recording solution. Workforce Management from Globitel optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and …