Riyadh, Saudi Arabia (2012) in Association with Globitel – Saudi Arabia, Advanced Communications & Electronic Systems Co., Ltd.(ACES), Powered up Royal Saudi Air Defense Forces (RSADF) with Globitel’s Speechlog Solution “Quality Monitoring System”.
Designed to be an easy way for call centers to manage and monitor service quality, Globitel‘s SpeechLog solution allows Companies and operators to record interactions between their agents and the customers. The system records audio calls. Moreover, it performs synchronous playback of the audio file. The system also features strong compression capabilities for more space-saving storage, in addition to stellar indexing functions that allow agents to search through calls via customizable criteria. Globitel has also secured the system to make it tamper-proof whilst also allowing for future upgradability if necessary.
RSADF’s receive a huge number of calls per day, and managing the multitude of calls without compromising service quality and monitoring can be daunting. SpeechLog has the facility to record over various lines which include analogue line, digital lines/trunks, VoIP, and radio channels, making the liability recording for agent/client interactions its biggest benefit.
“We are happy that our solutions catered to the RSADF’s needs when it came to effectively managing and monitoring their call centers,” said Fadi Qutaishat, a Managing director- Globitel Saudi Arabia. “We have had the privilege of working with ACES in the past, and we are certain that our relationship will continue to grow.”
ACES is a subsidiary of Sumitomo Corporation (Japan) and a leading, ISO -Certified telecommunication company with class 1 telecom contractor rating, based in KSA. Established in early 1990s, ACES is specialized in implementing turn-key projects & solutions for Wireless Communication. With highly experienced engineering teams and quality international partners, ACEs has been and is at the forefront of building telecommunications & IT infrastructure in Saudi Arabia.
Globitel‘s SpeechLog solution has gained immense popularity over the last few years, becoming the preferred call logging solution to the larger portion of operators in a several countries in the region.