Globitel, the global leader in operator and customer care solutions, is pleased to announce becoming an Aastra Approval Partner Program (A2P2) qualified member.
The Aastra A2P2 Partner Program helps enrich strategic partner’s solutions by using the power of Aastra’s communication platforms.
This program is designed to:
- Provide all the necessary information required to integrate the partners’ application with Aastra’s communication platforms.
- Provide consultation on how to use the full functionality of Aastra’s equipment.
- Validate (through testing and verification) the partners’ solutions to assure that customers have access to a reliable and stable solution.
As an Aastra technology partner, Globitel is now qualified to integrate and support its SpeechLog Quality Management System on Aastra’s MX-ONE 5.0 call manager.
“We are Proud to have our product with the testing of one of the leading manufacturers in Enterprise IP Telephony – Aastra”. Said Mr. Nael Halawa; Customer Care Solutions Director for Globitel, “The new certification will open up new opportunities for Globitel through Aastra’s references and clients, who can now benefit from having one of the most powerful Quality Management Systems fully integrated with Aastra.”
The official partnership ensures that Aastra customers can be safe in the knowledge they are purchasing a reliable, validated and fully supported system.
SpeechLog has the ability to record interactions between call centre agents and the customers. Not only are conventional audio phone conversations recorded, but also the agent’s desktop screen activity during any call. Seamlessly combined, SpeechLog performs synchronous playback of the audio file and Screen Captured Video providing the facility for supervisors to manage and analyze the QoS as well as to set the appropriate strategy for implementing a better call center.
About Aastra Middle East and Africa
Aastra, a market leader in enterprise telephony and unified communications is strongly committed to open standards and interfaces and as such supports a variety of 3rd party application integrations with its communication managers.
Aastra Middle East and Africa is the regional market unit of Aastra Technologies Limited, (TSX:”AAH”), a leading company at the forefront of the enterprise communication market. Headquartered in Concord, Ontario, Canada, Aastra develops and delivers innovative communications products and applications for businesses. With a strong focus on open standards, Aastra enables enterprises to communicate and collaborate more efficiently.
About Globitel
Globitel, established in 1996 in Amman, Jordan with local offices in Saudi Arabia, and UAE, has succeeded in penetrating many international Telecom markets, signing agreements with world operator groups as well as expanding its footprint through alliances with major Telecom partners to cover 3 continents, and serve the needs of over 46 mobile operators in more than 40 countries with more than 200 million subscribers.