Evaluation Based on Completeness of Vision and Ability to Execute
Amman, Jordan – Globitel, a leading telecom and customer care solutions provider, announced it has been recognized as a niche player in the 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization by Gartner, Inc. a research and advisory firm.
Globitel’s WFO solution encompasses quality management, workforce management, performance management, and survey management functions, enabling its customers to have a comprehensive tool to optimize and monitor performance at all levels.
The company provides a high level of flexibility to meet the specific demands of its customers, which enabled Globitel to win some of the largest contact centers in its market. Globitel extends its WFO offering to include multiple channels of customer contact, and has recently added face-to-face interaction monitoring and quality management in shops and branches. This enables Globitel’s customers to monitor and optimize customer experience, whether the contact is made by voice, online, or by physically visiting the shop.
“This recognition by Gartner is a result of more than 15 years of development and innovation by Globitel in the WFO market. It validates the strength of Globitel’s solution, and shall propel us to further enhance our product and expand our markets.” said Sharif Nabulsi, CEO of Globitel.
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About Globitel
Globitel, founded in 1996, is a telecom and call center solutions provider with a dynamic and flexible suite of products. Their portfolio consists of innovative and reliable Customer Interaction Management and Workforce Optimization Solutions, in addition to Roaming and Value Added Services catered to the telecommunications sector; enabling enterprises, telecom operators and service providers to grow and enhance efficiency, customer satisfaction and loyalty.