Globitel, a pioneer in developing telecom and customer care solutions, announced that it will be participating in this year’s Call Center Week conference and expo from June 15th – 19th along with its partner, iConnect Technologies for software development services. Globitel will be having its booth to present the latest Workforce Optimization technologies to solidify Globitel’s expansion and regional presence in the United States.
Globitel is currently known for its solutions and services that are reaching more half a billion end users through over 50 mobile operators, 2500 financial, health and educational institutes and highly rated call centers.
The Call Center Week conference and expo is considered the world’s top exhibition for both call centers and solution providers. The event is annually organized by the Call Center IQ, and this year’s expo will be taking place at The Mirage in Las Vegas, Nevada. It annually gathers enterprises from different industries that are looking for quality and interaction solutions to implement at their call centers, to interact with vendors providing customer care technology solutions.
During the event, which will be having over 200 exhibitors and 40 keynote speakers, Globitel will be demonstrating Workforce Management, Performance Management Platforms, and SpeechLog Quality Monitoring solutions that cater to fortify agents’ workflow with quality procedures while reducing effort and time in operations.
Commenting on Globitel’s participation in Las Vegas’s Call Center Week of 2015, Nael Halawa, Globitel’s Managing Partner & Customer Care Director said: “One of our main goals in the Call Center Week 2015 is to expose the quality of our adaptive and powerful workforce optimization solutions onto the market. Another is to step foot with a stronger presence in the US American market as a telecom and customer care solutions provider.”
Globitel has maintained a great presence in every region currently benefiting from the various solutions it develops, and the Call Center Week of 2015 resembles a golden ticket for further exposure onto the different industries requiring quality systems.