Customer Outreach
Transform Customer
Engagement Across
USSD, Voice and SMS
Empower your network with seamless, flexible, and scalable customer engagement solutions
The Customer Outreach suite enables MNOs to engage customers through services tailored to their needs, and unifying USSD, Voice and SMS solutions under one powerful framework, OmniVAS, which enhances operational efficiency, and unlocks new revenue opportunities
Revolutionize customer
interaction with OmniVAS
Reduce Time-To-Market
Easy to use service creation capabilities that speedup service creation and launch
Enable Innovation
Enable the creation of sophisticated services using auxiliary service nodes
Optimize Operational Cost
Combine multiple solutions over a single platform to reduce O&M costs
50%
Faster Time-to-market due to optimized service creation efforts
60%
OPEX reduction due to services consolidation
Elevate your customers’ experience
with a variety of possibilities
The USSD Gateway provides an interactive, two-way communication channel that allows mobile subscribers to easily explore and acquire services via short codes like *123#.
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Integrated with MNOs and third-party systems to offer a seamless retail experience through flexible and customizable service menus.
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Supports both network-initiated and mobile-initiated USSD, advanced campaign management, and location-based services.
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Features multilingual menus, high scalability, and integration with third-party systems.
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Support for high availability, session recovery, and up to 1000 TPS per server, it delivers fast, reliable, and personalized mobile experiences
Globitel’s Bulk Messaging Gateway is a powerful, real-time platform that enables mobile operators to efficiently manage large-scale SMS campaigns while monetizing corporate Bulk SMS traffic.
- Flexible messaging tools, scheduling capabilities, and a user-friendly web-based interface, enabling operators to empower partners and businesses to send high-volume messages effortlessly
- Supports multi-level customer accounts, location-based SMS campaigns, and seamless third-party integrations for tailored messaging solutions
- Enhances targeted communication and reduces operational inefficiencies, which help operators drive higher ROI and maximize engagement
Globitel’s Auto Dialer provides an efficient, user-friendly solution for businesses to engage with customers by delivering automated messages through customizable outbound call campaigns.
- Integration to a powerful Text-to-Speech engine, enabling easy delivery of reminders, notifications, telemarketing, and polling
- Ability to create tailored campaigns across departments, reaching their entire customer base quickly and effectively
- Intuitive campaign designer and schedule manager, offering full control and flexibility and reducing operational costs while ensuring smooth communication with customers
The Campaign Management System streamlines large-scale messaging campaigns across various delivery types, offering features like scheduling, prioritization, retries, and recursion for efficiency.
- Supports bulk campaigns for marketing and notifications, as well as instant messages for real-time communication, with priority-based throughput and retries.
- Accommodates SMS, voice, and USSD message types, allowing users to specify either single or service-based content.
- Provides flexible scheduling options, including daily and holiday schedules, along with credit management and an optional approval cycle for campaigns with unlimited credit.
- Recursive campaigns ensure timely repetition without overlap, while priority management ensures optimal campaign performance
USSD Gateway
The USSD Gateway provides an interactive, two-way communication channel that allows mobile subscribers to easily explore and acquire services via short codes like *123#.
- Integrated with MNOs and third-party systems to offer a seamless retail experience through flexible and customizable service menus.
- Supports both network-initiated and mobile-initiated USSD, advanced campaign management, and location-based services.
- Features multilingual menus, high scalability, and integration with third-party systems.
- Support for high availability, session recovery, and up to 1000 TPS per server, it delivers fast, reliable, and personalized mobile experiences
Bulk Messaging
Globitel’s Bulk Messaging Gateway is a powerful, real-time platform that enables mobile operators to efficiently manage large-scale SMS campaigns while monetizing corporate Bulk SMS traffic.
- Flexible messaging tools, scheduling capabilities, and a user-friendly web-based interface, enabling operators to empower partners and businesses to send high-volume messages effortlessly
- Supports multi-level customer accounts, location-based SMS campaigns, and seamless third-party integrations for tailored messaging solutions
- Enhances targeted communication and reduces operational inefficiencies, which help operators drive higher ROI and maximize engagement
Auto Dialer
Globitel’s Auto Dialer provides an efficient, user-friendly solution for businesses to engage with customers by delivering automated messages through customizable outbound call campaigns.
- Integration to a powerful Text-to-Speech engine, enabling easy delivery of reminders, notifications, telemarketing, and polling
- Ability to create tailored campaigns across departments, reaching their entire customer base quickly and effectively
- Intuitive campaign designer and schedule manager, offering full control and flexibility and reducing operational costs while ensuring smooth communication with customers
Campaign Management
- Supports bulk campaigns for marketing and notifications, as well as instant messages for real-time communication, with priority-based throughput and retries.
- Accommodates SMS, voice, and USSD message types, allowing users to specify either single or service-based content.
- Provides flexible scheduling options, including daily and holiday schedules, along with credit management and an optional approval cycle for campaigns with unlimited credit.
- Recursive campaigns ensure timely repetition without overlap, while priority management ensures optimal campaign performance
A powerful OmniVAS platform
offering a variety of capabilities
Multi-Channel, Multi-Mode Interactions
Supports USSD, Voice and SMS with instant, scheduled and event-driven triggering
Service Creation Canvas
Drag-&-drop based interface with ready and customizable nodes for USSD, SMS, and Voice workflows.
Unified Campaign Management
With powerful customer segmentation, a single campaign engine for all interaction channels
Built-in Service Simulator
Displays node events, session variables, and logged messages, allowing real-time debugging and modification of session variables
Designed for high performance,
efficiency and scalability
High Throughputs
Serving up to 1000 TPS (USSD, SMS, Calls or APIs) over a single server
Scalability
Adapting easily to growing business needs and increasing volumes
Interoperability
Supports integration over multiple interfaces and protocols over all mobile technologies
Globitel is by far the leader when it comes to meticulous and intelligent service, This is not an overstatement, as Globitel has exhibited a professional sense in all aspects of the service, starting with research and ending with the actual application
Ufone Pakistan
Globitel is by far the leader when it comes to meticulous and intelligent service, This is not an overstatement, as Globitel has exhibited a professional sense in all aspects of the service, starting with research and ending with the actual application
Ufone Pakistan