Telecom Solutions​

Roaming Solutions​

Roaming Analytics​

Intelligent Traffic Steering​

Roam Mate​

Roam Salute​

VAS Solutions​

Call Control Suite

Customer Outreach Suite

Call Completion Suite

Network Solutions​

Globitel Location Gateway

Cell Broadcast System

Diameter Signaling Controller​

BSS

Order Management System

Products Portfolio

Use Cases

Industries

CX and Analytics

Speechlog Recording​

Speechlog Quality​

Speechlog Retail​

Speechlog eCare​

Speechlog AI Analytics​

Speechlog Desktop​

Speechlog AI Assistant​

Workforce Optimization

Workforce Management​

Workforce Performance​

Workforce Retail​

‎

Interaction Management

Interaction Video Center

Volai Virtual Agent

Contact Center Efficiency​

Compliance Management​

Customer Experience​

Quality Management​

Operational Cost Optimization​

Employee Engagement​

Telecommunication

Banking

BPO

Insurance

Government

Utilities

News And Events

 

Event Image

Globitel, a leading provider of customer experience, is pleased to announce the successful implementation of SpeechLog..

Join our team
of innovators

Roam Mate​

Be A Good “RoamMate”
And Walk Roamers Out
Of Mistakes

Correct your customer’s dialing mistakes to connect them seamlessly for a better roaming experience​

Globitel’s Roam Mate offers the features that help inbound roamers feel more like home while making calls, as whenever an inbound roamer makes a call, the Roam Mate is triggered based on certain business rules to perform the needed correction on called numbers​

Boost your roaming business and drive
measurable results ​

Enhance the Experience

Avoid roamers frustration due to failed calls and access limitations to home services, and a seamless roaming experience​

Boost Revenue

With less dialing mistakes and more calls to home services, you will boost the number of connected calls​

Customer Loyalty

Build lasting loyalty with inbound roamers by delivering seamless connectivity and personalized experiences

+23%

Reported improvement in connected roaming Calls​

+14%

The increase our customers achieved in roaming revenue​

Maximize value and increase roaming ​
usage of both active and silent roamers​

Leverage a wide range of features designed to enable effective communication with your customers that leads to boosting your revenues​

 

  • Supporting complex dialing correction scenarios
  • Supporting conflict management of numbering plans

Built-In Functionalities That
Make You Invest Only Once ​

Unlike others, Globitel’s Roam Mate offers you even more power with additional functionalities over a single platform

Call Completion Module

Handles common dialing mistakes made by inbound roamers and corrects the called numbers based on configurable rules​

Short Codes Module

Assists inbound roamers to use their home short codes by utilizing a comprehensive global database containing translations of short codes for each network around the world​

Designed for flexibility and smooth ​
adaptation to your needs​

Seamless Assimilation

Globitel’s solition fits effortlessly into your existing infrastructure, with no need for costly overhauls or third-party tools

Scalability

Our solution scales easily with your future growth, and effortlessly adapts to any changing conditions or unplanned future traffic patterns​

Future-Proof

Globitel’s solution supports all networks from 2G to 5G, ensuring that your investment is secure for years to come.​

Gain even more power and intelligence
with Roaming Analytics ​

Explore our Roaming Analytics, which provides additional layers of deep insights that allow more control over your Roaming Business​

Talk to one of our solution experts to explore how our solution can help you achieve your goals