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Globitel, a leading provider of customer experience, is pleased to announce the successful implementation of SpeechLog..

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Technical Writer

Position Summary:

The Technical Writer is responsible for producing accurate, relevant and professionally presented documentation for Globitel products and projects. This includes creating new documentation and updating existing documentation, including user and system administrator manuals, installation and developer documentation, training guides, and online help.

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Position Responsibilities:

  • Collaborate with Development, Product Managers and QA teams within the company to understand the company’s products’ features and functionalities.
  • Write and maintain user manuals, product description documents, and other technical documentation for various audiences, including end-users and administrators. Update documentation continuously to reflect changes in product features, enhancements, and bug fixes.
  • Ensure all documentation is accurate, comprehensive, and adheres to company standards and guidelines. Continuously improve documentation processes and standards to enhance the overall user experience and ensure proper version control.
  • Utilize online content management tools and online help tools to create and manage online user manuals and knowledge bases.
  • Participate in product meetings, sprint planning sessions, and other team activities to stay informed about product development and updates.

Required Competencies​:

  • BS in Communications, Technical Writing, IT Graduate, or English
  • Previous experience in technical writing within a software environment
  • Proficiency in documentation tools such as Markdown, XML, and Adobe FrameMaker.
  • Experience with version control systems such as Git.
  • Experience with online content management tools and online help tools (e.g., Confluence, Zendesk Guide, Help Scout, or others)
  • Experience with screen capture tools and graphic design software for creating visuals in documentation.
  • Knowledge of HTML, CSS, and JavaScript for writing and formatting web-based documentation.
  • Strong understanding of software development methodologies and technologies and familiarity with agile development methodologies and tools such as Jira is a plus
  • Excellence in technical and business writing.
  • The ability to interpret discussions and to analyze, categories, structure and graphically present information.
  • Meticulous attention to grammar, syntax, spelling and punctuation.
Interested in
This Position?
Apply here or you can send your CV to jobs@globitel.com with the subject line "Technical Writer"
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