Position Summary:
Globitel is expanding its technical team in KSA & Jordan! Whether you’re an experienced support professional ready to lead complex deployments and mentor others, or an aspiring engineer eager to start your career and grow with us—we’d love to hear from you.
As a Technical Support Engineer at Globitel, you will play a key role in delivering high-quality support and ensuring the smooth operation of our enterprise solutions. Based on your experience level, you’ll either take the lead on resolving complex issues and driving continuous improvement—or support day-to-day troubleshooting, deployments, and customer communications while learning and growing with the team.
Position Responsibilities:
Depending on your experience, responsibilities may include:
- Serving as the first point of contact for technical issues and escalating complex cases when needed.
- Leading or assisting in troubleshooting across systems, including applications, databases, operating systems, networks, and telephony components.
- Deploying and integrating Globitel solutions at customer sites or remotely.
- Performing root cause analysis (RCA) and contributing to long-term resolutions and technical improvements.
- Logging and tracking all support cases with clear documentation.
- Participating in user acceptance testing (UAT) and ensuring solution quality.
- Creating and updating technical documentation such as SOPs, installation guides, and RCA reports.
- Supporting internal QA, product, and engineering teams to improve solution stability.
- Communicating professionally with customers to set expectations, provide status updates, and explain technical solutions clearly.
- Participating in knowledge-sharing and mentoring activities, contributing to a collaborative and high-performing team.
- Providing remote and on-site support, including participation in on-call rotations as needed.
Required Competencies:
- Bachelor’s degree in Computer Science, IT, Computer Engineering, or a related field.
- Strong troubleshooting mindset and eagerness to learn.
- Solid foundational knowledge of:
- Windows Server environments
- Networking (TCP/IP, DNS, routing, firewalls, VPNs)
- SQL Server (querying, diagnostics)
- VoIP/telephony systems
- Basic understanding of Linux Operating system.
- Excellent communication skills in English (written and verbal).
- Strong sense of ownership, accountability, and customer focus.
- 4–7 years of hands-on experience in technical support for Senior Level Candidates, system engineering, or enterprise deployments.
- 0–2 years of relevant experience for Junior Level Candidates
This Position?