Position Summary:
This role combines both client-facing and technical responsibilities. You will support the sales process by identifying customer needs, designing tailored solutions, preparing detailed technical proposals, and defining hardware and infrastructure requirements.
This is an ideal opportunity for someone with a technical mindset and a strong understanding of call center operations, who is comfortable working across sales, engineering, and customer teams.
Position Responsibilities:
Pre-Sales Engagement
• Collaborate with the sales team to understand client requirements and translate them into technical solutions.
• Deliver product presentations, demos, and technical sessions to potential customers.
• Design high-level solutions aligned with customer use cases and business objectives.
Solution Design & Technical Documentation
• Prepare detailed technical proposals, including functional and non-functional requirements.
• Define and document hardware, infrastructure, and deployment requirements for cloud, hybrid, or on-premise environments.
• Create supporting technical documentation such as:
System architecture diagrams
o Network and server specifications
o Integration overviews with CRM, telephony, or third-party tools
o Bill of Materials (BOM) and sizing recommendations
Cross-Functional Coordination
• Work with internal teams (product, engineering, implementation) to validate solution
designs and ensure accurate scoping.
• Provide technical input during bids, tenders, and RFP responses.
• Support the handover of signed deals to implementation teams, ensuring clarity on
technical deliverables
Required Competencies:
Required Qualifications:
• 2–3 years of experience in pre-sales, solution engineering, or a technical role within the call center, telecom, or CX technology space.
• Solid understanding of contact center platforms and technologies (ACD, IVR, call routing, call recording, WFM, omnichannel, etc.).
• Experience with preparing technical proposals, hardware specs, and solution designs.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and on-premise infrastructure concepts.
• Ability to create professional documentation and diagrams (Visio, Lucidchart, etc.).
• Strong presentation, communication, and interpersonal skills.
• Bachelor’s degree in Engineering, IT, Computer Science, or a related field preferred.
• Fluent in English (written and spoken); other languages are a plus.
• Only Egyptian residents will be considered for this position.
Preferred Qualifications (Nice to Have):
• Exposure to platforms like Genesys, Cisco, Avaya, NICE, Talkdesk, or equivalent.
• Understanding of REST APIs or basic scripting (nice to have).
• Experience with RFP/RFI processes and technical bid responses.
• Understanding of MCP and agent orchestration frameworks (LangChain, LlamaIndex,Haystack, etc.)
If you’re interested in this opportunity and meet the qualifications, please send your CV to egypt.jobs@globitel.com with the job title in the subject line
This Position?