Presales Lead-Customer Care Solutions
Position Summary:
Globitel is looking for an experienced Presales Engineer to join our team and support the growth of our Customer Experience (CX) and Contact Center Solutions across telecom operators and enterprise customers in the region.
The ideal candidate will play a critical role in bridging business needs with technical solutions, supporting sales engagements, and demonstrating the value of Globitel’s innovative CX portfolio.
Position Responsibilities:
- Work closely with the sales team to understand customer requirements and translate them into technical solutions.
- Design and present tailored CX solutions leveraging Globitel’s product portfolio.
- Conduct product demonstrations, technical presentations, and proof-of concepts for customers.
- Prepare technical proposals, RFP/RFI responses, and solution architectures.
- Support solution sizing, integration design, and deployment strategies for onpremise and cloud environments.
- Act as a trusted technical advisor to customers during the presales and evaluation phases.
- Collaborate with product, delivery, and engineering teams to ensure solution feasibility and alignment.
Required Competencies:
- 5+ years of experience in Presales or Solution Engineering, preferably in Contact Center, Customer Experience, or Telecom solutions.
- Strong understanding of contact center technologies, AI, voice platforms, and customer engagement solutions.
- Experience with RFP responses, solution architecture, and technical proposal development.
- Familiarity with cloud platforms, APIs, integrations, and enterprise architectures.
- Excellent presentation and communication skills.
- Bachelor’s degree in Computer Engineering, Telecommunications, Computer Science, or related field.
Interested in
This Position?
This Position?
Apply here or you can send your CV to jobs@globitel.com with the subject line "Presales Lead-Customer Care Solutions"