Position Summary:
The CX Solutions Design Manager (SDM) is responsible for the technical delivery and
execution of Globitel’s CX product roadmap. This role ensures that product features are built
with scalability, performance, and architectural consistency. The SDM collaborates with
Business units, Development teams, to translate product vision into reliable software.
Position Responsibilities:
• Own the technical execution of product features from backlog to release.
• Break down high-level requirements into detailed user stories and specifications.
• Coordinate sprint planning, backlog grooming, and delivery cycles with development
and QA teams.
• Validate technical feasibility and system design in collaboration with Development
Teams.
• Ensure alignment with architectural standards, modular design principles, and
security practices.
• Oversee QA test planning, automation strategies, and regression validation.
• Own release readiness, version tracking, packaging, and internal sign-off processes.
• Work with Development and IT teams on staging environments and deployment
coordination.
• Act as point of escalation for technical defects, hotfix prioritization, and RCA.
• Maintain release documentation, known issue logs, and developer notes.
• Coordinate with BSM on impact analysis for bugs and change requests.
Required Competencies:
• Bachelor’s degree in Computer Science, Software Engineering, or equivalent.
• 7+ years of experience in software delivery, technical product ownership, or
engineering leadership.
• Deep understanding of product lifecycle, agile delivery, and SaaS or on-prem
architecture.
• Experience in customer experience solutions (contact center, WFO, speech analytics)
is a strong advantage.
• Strong analytical, coordination, and documentation skills.
This Position?