CX Business Solutions Manager
Position Summary:
The CX Business Solutions Manager (BSM) leads the business strategy and ownership of Globitel’s CX product line. This role is responsible for defining the “why” and “what” of the product, ensuring market fit, customer alignment, and commercial success. The BSM leads a team of business analysts, and UX professionals to shape the roadmap and collaborate closely with Solutions Deliver unit and Development teams.
Position Responsibilities:
- Direct product vision and roadmap in alignment with customer needs and market trends.
- Conduct competitive analysis, customer discovery, and VoC research to identify opportunities.
- Translate customer and business needs into high-level feature definitions.
- Prioritize features based on impact, urgency, and commercial value.
- Own the intake, clarification, and business evaluation of customer change requests (CRs), ensuring alignment with product strategy and customer value.
- Manage business analysts across CX product lines. Supervise the preparation of requirements documents (BRDs), personas, and journey maps.
- Guide UX/UI development and usability testing for continuous product improvement.
- Represent product direction internally and externally (e.g., with clients, sale teams)
- Support pre-sales and sales teams in roadmap discussions and product adoption, and preparations for new projects or RFPs
Required Competencies:
- Bachelor’s degree in Business, Marketing, Computer Science, or related field.
- 7+ years of experience in product management or CX-related roles, preferably in B2B software or telecom.
- Proven experience managing product teams and delivering successful software products.
- Strong understanding of CX technologies, customer journey design, and user-centric development.
- Excellent communication, leadership, and strategic planning skills.
Interested in
This Position?
This Position?
Apply here or you can send your CV to jobs@globitel.com with the subject line "CX Business Solutions Manager"