Position Summary:
Globitel KSA is expanding, and we are looking for an experienced Customer Success Manager to join our growing team in Riyadh. This role is suited for a professional who is passionate about building long-term customer partnerships, driving value realization, and ensuring ongoing customer satisfaction and retention.
The Customer Success Manager (CSM) is responsible for maximizing customer value, retention, and long-term partnership growth across Globitel’s client portfolio in KSA. The role owns the post-sales customer relationship, ensuring clients successfully adopt Globitel’s solutions, achieve their business objectives, and continue to expand their engagement with the company.
Position Responsibilities:
Depending on experience, responsibilities may include, but are not limited to:
Customer Ownership & Relationship Management
- Own the end-to-end customer relationship post-implementation for assigned accounts
- Build strong relationships with both operational and senior customer stakeholders
- Lead regular business reviews focused on outcomes, performance, and improvement opportunities
Value Realization & Adoption
- Ensure customers fully adopt and effectively use Globitel’s solutions
- Translate customer goals into structured success plans with measurable outcomes
- Monitor usage, performance indicators, and satisfaction levels
- Proactively identify risks, challenges, and opportunities for improvement
Retention, Renewals & Growth
- Drive customer retention and contract renewals
- Identify upsell and cross-sell opportunities in collaboration with Sales
- Support proposal and renewal discussions with strong customer insights
- Actively work to strengthen long-term customer partnerships
Required Competencies:
- 5–7 years of experience in Customer Success, Account Management, or Client Relationship Management
- Experience working with enterprise clients or complex B2B solutions
- Strong commercial and relationship management mindset
- Excellent communication, presentation, and stakeholder management skills
- Ability to work cross-functionally and take full ownership of customer outcomes
- Fluent in English and Arabic
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