Telecom Solutions​

Roaming Solutions​

Roaming Analytics​

Intelligent Traffic Steering​

Roam Mate​

Roam Salute​

VAS Solutions​

Call Control Suite

Customer Outreach Suite

Call Completion Suite

Network Solutions​

Globitel Location Gateway

Cell Broadcast System

Diameter Signaling Controller​

BSS

Order Management System

Products Portfolio

Use Cases

Industries

CX and Analytics

Speechlog Recording​

Speechlog Quality​

Speechlog Retail​

Speechlog eCare​

Speechlog AI Analytics​

Speechlog Desktop​

Speechlog AI Assistant​

Workforce Optimization

Workforce Management​

Workforce Performance​

Workforce Retail​

‎

Interaction Management

Interaction Video Center

Volai Virtual Agent

Contact Center Efficiency​

Compliance Management​

Customer Experience​

Quality Management​

Operational Cost Optimization​

Employee Engagement​

Telecommunication

Banking

BPO

Insurance

Government

Utilities

The Company

News And Events

 

Event Image

Globitel, a leading provider of customer experience, is pleased to announce the successful implementation of SpeechLog..

Join our team
of innovators

Explore Careers
Globitel Showcases the Future of AI-Powered Customer Experience at LEAP 2026
Globitel in Leap

Riyadh, Saudi Arabia – September 2026

Globitel, a leading provider of telecommunications and customer experience solutions, successfully participated in LEAP 2026, held in Riyadh from 31 August to 3 September 2026, reinforcing its commitment to advancing AI-powered customer experience and digital transformation across Saudi Arabia and the wider region.

Under the theme of innovation and intelligent transformation, Globitel welcomed visitors, technology leaders, industry experts, and decision-makers to it’s booth, where the company showcased its latest portfolio of AI-driven solutions designed to transform customer interactions and empower contact center operations.

Bringing AI-Powered Customer Experience to Life

At LEAP 2026, Globitel demonstrated how artificial intelligence is redefining the customer experience through a range of solutions, including Volai, its AI-powered Virtual Agent, alongside Agent Assist, AI Analytics, Speech Analytics, and Interaction Video Center.

These technologies demonstrated Globitel’s vision of creating more intelligent, personalized, and efficient customer journeys—enabling organizations to automate interactions, support agents with real-time intelligence, extract actionable insights from customer conversations, and make smarter business decisions.

Strengthening Strategic Partnerships

As part of its participation, Globitel signed a Memorandum of Understanding (MOU) with five big companies, marking another step toward strengthening collaboration and delivering innovative technology solutions to the Saudi market.

The event also created opportunities for meaningful discussions with customers, partners, and industry stakeholders around the future of AI, customer experience, telecommunications, and digital transformation.

A Stronger Presence in the Saudi Market

Globitel’s participation in LEAP 2026 reflects its growing presence and long-term commitment to the Saudi market. With organizations across the Kingdom accelerating their digital transformation journeys, Globitel continues to bring proven telecommunications, AI, and customer experience technologies that address evolving business needs.