Telecom Solutions​

Roaming Solutions​

Roaming Analytics​

Intelligent Traffic Steering​

Roam Mate​

Roam Salute​

VAS Solutions​

Call Control Suite

Customer Outreach Suite

Call Completion Suite

Network Solutions​

Globitel Location Gateway

Cell Broadcast System

Diameter Signaling Controller​

BSS

Order Management System

Products Portfolio

Use Cases

Industries

CX and Analytics

Speechlog Recording​

Speechlog Quality​

Speechlog Retail​

Speechlog eCare​

Speechlog AI Analytics​

Speechlog Desktop​

Speechlog AI Assistant​

Workforce Optimization

Workforce Management​

Workforce Performance​

Workforce Retail​

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Interaction Management

Interaction Video Center

Volai Virtual Agent

Contact Center Efficiency​

Compliance Management​

Customer Experience​

Quality Management​

Operational Cost Optimization​

Employee Engagement​

Telecommunication

Banking

BPO

Insurance

Government

Utilities

The Company

News And Events

 

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Globitel Shines as Gold Sponsor, Showcasing AI Innovation at CX World Forum 2025

Riyadh, Saudi Arabia – December 10, 2025

Globitel proudly participated as a Gold Sponsor at the CX World Forum 2025, held in Riyadh. The event brought together industry leaders to explore the latest innovations in customer experience (CX) and digital transformation.

As part of our participation, we showcased our latest AI-powered solutions, designed to enhance customer interactions, improve satisfaction, and deliver personalized, effective engagement that strengthens loyalty and drives business growth.

A highlight of the forum was the keynote presentation by Nael Halawa, General Manager of Globitel KSA. Nael shared inspiring insights on transforming the customer journey and demonstrated how advanced technologies can create meaningful and transformative experiences for customers.

In addition to our sponsorship, Globitel was honored to sponsor the “Best Use of Technology” award category, recognizing outstanding innovation in the CX space and celebrating the achievements of the winners.

“We are delighted to contribute to advancing customer experience in the Kingdom,” said Nael Halawa. “Through our AI-driven solutions, we help businesses deliver more personalized and impactful customer interactions, unlocking new opportunities for growth and success.”

We are proud to be an active part of the customer experience community and to contribute to advancing CX standards in the region. We look forward to continuing our journey, exploring new innovations, and participating in future events that shape the future of customer experience.