Riyadh, Saudi Arabia — 4/8/2025

Globitel, a leading provider of customer experience solutions, is proud to announce the successful launch of its Video Center solution at a prominent company in the public services sector in Saudi Arabia. This milestone marks a key step in the company’s digital transformation journey and its continued commitment to delivering exceptional customer experiences.

Globitel’s Video Center enables organizations to offer a virtual office experience directly through their existing website or mobile app, providing customers with a new, face-to-face digital service channel that’s accessible anytime, anywhere. Service agents can operate from the branch, back office, or even remotely from home—ensuring seamless, high-quality interactions with customers across all touchpoints.

The deployment of Globitel’s Video Center delivers several business benefits, including:

• A new face-to-face communication channel
• Multiple contact points
• Broader service reach
• Improved operational efficiency and cost savings
• Increased agent flexibility and morale
• New revenue opportunities

Globitel’s Video Center is part of a broader strategy to accelerate digital transformation and provide smarter, more accessible services to millions of customers across the Kingdom. By adopting this solution, companies demonstrate their leadership in customer service excellence, commitment to innovation, and readiness to meet evolving customer expectations.

Globitel remains committed to supporting its partners in Saudi Arabia in their digital transformation journeys, in alignment with the Kingdom’s Vision 2030.

For more information about Globitel’s Video Center, please visit [https://globitel.com/cx-products/video-center/].