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Globitel and Infoline Partner with Omantel to Elevate Customer Experience Through Retail Transaction Recording

Globitel and Infoline Partner with Omantel to Elevate Customer Experience Through Retail Transaction Recording

Amman, Jordan – 17/9/2025

Globitel, a leading provider of customer engagement and telecom solutions, is proud to announce the signing of a landmark agreement with Infoline to implement Retail Transaction Recording across 70 Omantel outlets in Oman.

This milestone partnership underscores the shared commitment of Globitel, Infoline, and Omantel to redefining retail excellence and setting new benchmarks for customer experience and operational efficiency.

Through the rollout of Retail Transaction Recording, this collaboration will:

  • Elevate service quality and enhance Net Promoter Scores (NPS)
  • Improve training effectiveness by providing actionable insights for staff development
  • Strengthen compliance and quality tracking, ensuring consistent excellence
  • Deliver impactful customer experience enhancements at every retail touchpoint

Commenting on the agreement, Murad Al Bakri, Sales Director at Globitel, said:
“We are delighted to embark on this transformative journey with Infoline and Omantel. Oman has always been a market we value deeply, and we see tremendous potential for growth and collaboration here. This partnership reflects our commitment to expanding our footprint in the Sultanate while bringing innovative solutions that directly enhance customer experience. Together, we are not only improving processes but also shaping the future of customer experience in the telecom sector.”

By leveraging Globitel’s advanced solutions and Infoline’s expertise, Omantel will further strengthen its position as a leader in delivering superior customer experiences across its retail network. This agreement also reflects Globitel’s strategic vision to expand in Oman, building on the country’s thriving telecom ecosystem and strong appetite for innovation.