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Globitel and Ejada Announce Strategic Partnership to Enhance Telecom and Customer Experience Solutions

Riyadh, Saudi Arabia – [8 April 2025] – Globitel, a leading provider of contact center and telecom solutions, is pleased to announce a strategic partnership with Ejada, a renowned technology company in Saudi Arabia, to expand and enhance the delivery of customer experience and telecommunications solutions across the Kingdom.

This collaboration marks a significant milestone in both companies’ efforts to empower organizations with cutting-edge tools that elevate service quality and operational performance. Through this partnership, Ejada will offer a wide range of Globitel’s specialized solutions, including call recording systems, the SpeechLog Suite, workforce optimization tools, and roaming solutions.

The integration of Globitel’s technologies into Ejada’s service portfolio will allow businesses to monitor agent performance, improve customer satisfaction, and manage communication across multiple channels more effectively. These advanced capabilities are designed to help organizations deliver more efficient, seamless, and personalized customer experiences.

“This partnership enables Ejada to strengthen its competitive edge in the telecom and CX domains by offering integrated solutions tailored to the evolving needs of the market,” said [Nael Halawa], [KSA Managing Director].

The strategic alignment between Globitel and Ejada reinforces their shared vision of being trusted partners in innovation, offering end-to-end solutions that drive success in a dynamic business environment.

About Ejada

One of the leading IT solutions and services companies in Saudi Arabia and the MENA region. With a strong focus on digital transformation, Ejada provides end-to-end technology services including enterprise software solutions, systems integration, IT consulting, data analytics, and customer experience management. The company serves a wide range of industries, helping clients accelerate innovation and optimize operations through customized digital solutions.

About Globitel

Globitel is a leading provider of telecom and customer experience solutions, serving clients across the Middle East, Africa, and beyond. With over two decades of expertise, Globitel delivers innovative technologies that empower businesses and telecom operators to optimize performance and enhance customer engagement.