Amman, Jordan — November 5, 2025.

As part of our ongoing commitment to building and strengthening long-term collaborations with leading telecom operators across the region, Globitel proudly continues its strategic partnership with e& UAE, the flagship telecom arm of global technology group e&, reinforcing a shared vision of driving innovation and excellence in the telecom industry.

This collaboration, which spans more than a decade, continues to evolve through joint efforts to deliver advanced technologies that empower digital transformation and enhance customer experiences. Through this partnership, the companies developed the SpeechLog Retail Quality System, which supports field technicians in real time to ensure consistent performance and superior customer service in hard-to-monitor retail locations.

Together, Globitel and e& UAE have developed and deployed intelligent solutions that streamline operations, improve efficiency, and deliver actionable insights to support superior service performance.

e& UAE said: “At e& UAE, we focus on giving our field teams real-time, data-driven support at the point of service. Working with Globitel on SpeechLog Retail strengthens our ability to capture actionable insights from every visit and translate them into faster resolutions and a smoother experience for our customers across the UAE.”

A Shared Vision for Growth and Innovation
Our partnership with e& UAE is rooted in mutual trust and a unified goal: to deliver value-driven, future-ready solutions that meet the evolving needs of the telecom landscape. Together, we are committed to:
• Accelerating digital transformation with intelligent communication and analytics technologies.
• Expanding innovative customer experience solutions that redefine engagement across every interaction.
• Promoting sustainable growth and regional collaboration through technological excellence.

A Collaboration Beyond Partnership
The Globitel–e& UAE relationship extends beyond a traditional business partnership — it is a true collaboration built on trust, agility, and shared success. Through our continued cooperation, we reaffirm our position as a trusted technology partner, empowering telecom operators with the tools and insights needed to shape the future of digital communication.

About e& UAE 

e& UAE is the flagship telecom arm of e& in the UAE, built on a 5-decades legacy of connectivity excellence. Our mission is to deliver world-class superior connectivity experiences that fuel the UAE’s future-focused innovation. 

Leveraging the latest world-class technologies, e& UAE aims to transform lives and industries, turning every connection into an opportunity for growth and every interaction into a transformative possibility. 

We are focused on expanding our core services and digital marketplaces by enriching consumer value propositions that cater to new lifestyles and emerging demands beyond core telecom services, including health, insurance and gaming. 

As a trusted enterprise partner, e& UAE continues to power entire industries with 5G and AI, delivering a tailored ecosystem of solutions to meet their connectivity needs and more, empowering them to automate, innovate, transform, and scale. 

Strengthening our leadership position as an AI-powered telco, e& UAE delivers seamless connectivity, cutting-edge AI solutions, and sustainable innovation to uplift people and communities, and empower businesses and industries, so everyone thrives in a digital-first world. 

To learn more about e& UAE, please visit: https://www.etisalat.ae