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Globitel, a leading provider of customer experience, is pleased to announce the successful implementation of SpeechLog..

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Globitel Powers AI-Driven Customer Experience Transformation for Red Bull Mobile Saudi Arabia

Riyadh, Saudi Arabia 27 July 2026

Globitel, a leading provider of AI-powered Customer Experience and telecommunications solutions, is proud to announce the successful deployment of its flagship AI Customer Experience platform, Volai, for one of the region’s fastest-growing digital telecom operators.

The project marks another significant milestone in Globitel’s AI transformation journey, reinforcing the company’s commitment to helping organizations modernize customer engagement through enterprise-grade Generative AI technologies.

As part of the deployment, Globitel delivered its Volai AI Virtual Agent and AI Agent Assistant, enabling the customer to automate customer interactions while empowering contact center agents with real-time AI guidance. The integrated solution is designed to deliver seamless, intelligent, and personalized customer experiences across digital channels while improving operational efficiency.

With customer expectations continuing to evolve, telecommunications providers face increasing pressure to deliver instant, accurate, and always-available support. Globitel’s AI-powered platform addresses these challenges by providing 24/7 intelligent customer service, automating repetitive inquiries, and equipping customer service representatives with contextual AI assistance that enhances decision-making and accelerates issue resolution.

The implementation is expected to deliver measurable business value by improving customer satisfaction through faster and more personalized interactions, increasing first-contact resolution rates, enhancing agent productivity, and reducing contact center operating costs. The scalable architecture of the Volai platform also provides a strong foundation for future AI-driven customer engagement initiatives as the operator continues its digital transformation journey.

“This deployment represents another important step in our mission to transform customer experience through practical, enterprise-ready AI,” said Nael Halawa, CEO of Globitel. “Organizations are looking beyond automation—they want intelligent solutions that create better experiences for both customers and employees. Volai combines advanced Generative AI with deep customer experience expertise to help businesses achieve exactly that.”

About Red Bull Mobile

Red Bull Mobile Saudi Arabia is one of the Kingdom’s fastest-growing digital mobile operators, offering innovative telecommunications services that combine reliable connectivity with a unique lifestyle-driven customer experience. Red Bull Mobile delivers digital-first services, flexible mobile plans, and exclusive access to Red Bull experiences, reflecting its commitment to innovation and customer engagement.