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Globitel, a leading provider of customer experience, is pleased to announce the successful implementation of SpeechLog..

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Derayah Financial Elevates Customer Experience Through Intelligent Analytics

Riyadh, Saudi Arabia – 20 February 2026


Globitel, a leading provider of customer experience, is pleased to announce the successful implementation of SpeechLog Analytics at Derayah Financial. This collaboration represents a pivotal advancement in Derayah’s strategy to modernize its customer engagement processes and elevate service quality across its contact center operations.

With the deployment of SpeechLog Analytics, Derayah can now:

  • Gain immediate visibility into over 80% of customer inquiry reasons through automated categorization.
  • Improve agent performance with real-time feedback and interaction insights.
  • Enhance response time and customer satisfaction through data-driven decisions.

This initiative reflects Derayah’s unwavering focus on innovation, operational efficiency, and customer-centric service.

“At Globitel, we are proud to partner with Derayah Financial, a forward-looking organization that recognizes the value of actionable insights,” said Nael Halawa, KSA Managing Director at Globitel. “Our SpeechLog Analytics solution provides the clarity and intelligence needed to continuously evolve customer interactions in meaningful ways.”

Derayah joins a growing number of financial institutions investing in AI-powered analytics to deliver superior customer experiences and stay ahead in an increasingly digital world.

About Derayah:

Derayah Financial is a leading independent digital investment and financial services platform in the Kingdom of Saudi Arabia. It focuses on making investing accessible, simple, and technology-driven for both individual and institutional investors.