Transform Your Retail
Operations With Smart
Staffing
Globitel’s Workforce Retail solution ensures your retail staff is always in the right place at the right time. Maximize operational efficiency, boost sales, and create superior customer experiences.
In the fast-paced retail environment, staffing efficiency is key to delivering exceptional customer experiences and managing costs. As patterns fluctuate and customer demands increase, basic methods no longer suffice
Our Retail WFN solution provides
smart management tools to better
align your workforce
Workforce Planning
Better planning by aligning staffing needs with traffic patterns, ensuring your team is well-prepared during peaks
Full Visibility
Gain more understanding into employee availability, shift patterns, and performance, allowing for more informed decisions
Automation
Streamline the staffing processes and reduce time needed to allocate resources, allowing for quicker responses
Complete Control
Greater control over staffing by automating shift adjustments and quickly addressing gaps in coverage
Smart resources planning for a
streamlined operation
Optimize staffing levels and allocation
Reduce labor costs and overstaffing
Improve employee satisfaction
Enhanced service quality and NPS
Powerful capabilities to
optimize your Retail operations
Optimize Staffing and Scheduling
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Demand-Based Scheduling: Forecast customer foot traffic accurately to align staff availability with store needs, providing a seamless shopping experience
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Flexible Shift Management: Support multiple shift models, including rotating and fixed schedules, to accommodate both store requirements and employee preferences
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Cost Control: Schedule precisely based on real-time demand to avoid overstaffing during slower periods, helping reduce labor costs
Enhance Visibility and Control
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Live Dashboards: Access real-time insights into employee availability, store activity, and schedule adherence to stay informed and responsive
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Flexible Adjustments: Make immediate schedule changes in response to unexpected fluctuations in staffing or customer volume, keeping operations smooth
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Employee Tracking: Monitor attendance, productivity, and performance to ensure that store operations remain efficient and effective
Drive Employee Engagement and Compliance
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Self-Service Scheduling: Empower employees to view and manage their schedules directly, enhancing engagement and reducing administrative workload
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Shift Bidding and Preferences: Allow employees to bid on preferred shifts, balancing operational needs with individual preferences to boost morale
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Compliance Monitoring: Track adherence to dress codes, attendance policies, and scheduling guidelines to maintain a consistent and professional work environment
Gain even more control over your
retail operations with these systems
Drive performance excellence with real-time metrics and analytics. Set clear goals, track employee achievements, and implement continuous improvement strategies to enhance overall business outcomes
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Track your employees’ desktop activities across different functions to manage efficiency and productivity. Uncover process gaps and tackle root causes impacting cycle times and quality
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Record and analyze customer interactions in retail environments. Gain valuable insights into customer behavior and employee performance to refine in-store service strategies
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Globitel is the foremost provider of precise and insightful solutions. This is no embellishment, as the company demonstrates expertise in every phase, from thorough analysis to seamless implementation
Flexible Deployment Models That Suit All Organizations
Explore our flexible Software Subscription Model that provides even more flexibility. Optimize value and invest as you grow without the need for upfront investment or additional CAPEX
Features Summary
- Demand-Based Management
Align staff availability with store needs, enhancing the shopping experience
- Flexible Shift Management
Support diverse shift models and adapt schedules based on store requirements
- Multi-Regions Support
Manage staffing seamlessly across multiple regions with centralized oversight
- Real-Time Adjustments
Monitor live dashboards to make instant changes to address unexpected conditions
- Employee Self-Service
Allow agents to view schedules, request changes, bid for shifts in an easy manner
- Performance Tracking
Monitor attendance, productivity, and adherence through a multitude of dashboards