Transform Raw Data
Into A Strategic Asset
And Drive Excellence
Explore Globitel’s Workforce Performance, and its powerful insights that allow your teams to improve continuously and deliver outstanding service
Today’s high-performing organizations need more than just annual reviews; they require continuous insight and targeted improvement. Traditional performance management can’t keep up with the demand for real-time feedback and goal alignment
Our solution redefines performance
management, and helps your team
reach its full potential
Track Performance
Effective tracking of key metrics such as AHT and FCR and major trends, allowing effective optimization
Understand Trends
Identify trends and bottom performers. Isolate behaviors impacting CX the most to make effective corrections
Engage Employees
Increased employee morale and engagement through a culture of recognition and transparency
Maintain Consistency
Ensure that all employees are being reviewed and assessed in the same manner and based on the same timelines
Drive Real Results, Deliver
Key Business Outcomes
Improve KPIs achievement rates
Faster defect detection and intervention
Increase staff satisfaction and moral
Enhance service quality and CSAT
Elevate Your Operations Through
a Breadth Of Capabilities
Comprehensive Hierarchy-Based Management
- Customize performance metrics for different roles, teams and job levels to ensure relevance and alignment with strategic goals, and drive specific outcomes
- Data Aggregation and Cascading to analyze KPIs across all multiple job levels through an intuitive interface, ensuring coherence and managerial effectiveness
- Promote a transparent environment with clear accountability through visible, accessible performance dashboards for all levels
Multi-dimensional Performance Insights
- Obtain a comprehensive overview from company-wide down to individual metrics, enabling informed, broad-spectrum decisions
- Dive deeper and slice and dice data. Isolate and analyze specific KPIs or employees to uncover hidden patterns and detect defects proactively
- Pinpoint root causes affecting performance with intuitive and proactive analysis tools, ensuring targeted and swift improvements
Proactive Management Through Automated Oversight
- Automate performance monitoring and defects detection with predefined thresholds to ensure standards are consistently met
- Proactively manage potential flaws with customized alerts for early issue detection. Quickly identify and address underperformance and expedite intervention
- Leverage real-time data and automated alerts to make swift, informed decisions that enhance operational responsiveness
Engagement through Rewards and Gamification
- Tailor rewards and incentive plans based on the different roles, teams or departments making them relevant and effective
- Turn performance targets into exciting, game-like engaging challenges that drive motivation and enhance productivity
- Incorporate instant feedback and visible leaderboards to encourage continuous improvement and foster a competitive and engaging work environment
Empowering Development: Advanced Coaching Tools
- Automatically initiate tailored coaching when KPIs show a need, ensuring timely and relevant employee development
- Schedule, manage, and track coaching progress against targets, streamlining the developmental process
- Adapt coaching strategies to individual needs, and monitor the effectiveness by linking improvements to specific performance metrics
Gain even broader perspective on performance with these systems
Track your employees’ desktop activities across different functions to manage efficiency and productivity. Uncover process gaps and tackle root causes impacting cycle times and quality
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Utilize AI Conversational Intelligence for more in-depth analysis of every interaction. Gain extended insights on key drivers effecting your employee’s performance and your customers’ satisfaction
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Optimize call center operations with precise forecasting and scheduling. Empower your team with the right tools to enhance efficiency, reduce idle time, and ensure exceptional service delivery
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Globitel’s PMP is a powerful and crucial asset in our customer care department’s operations. It has helped us in monitoring and keeping our agents’ quality of outcome perfectly toned regardless of the workload we face. It did not only save our time and efforts in monitoring quality, but also reduced operational expenses. It is simple, easy to use and function-rich
Flexible Deployment Models That Suit All Organizations
Explore our flexible Software Subscription Model that provides even more flexibility. Optimize value and invest as you grow without the need for upfront investment or additional CAPEX
Features Summary
- Hierarchical Performance Management
Ability to customize metrics and scorecards across roles, teams, and job levels
- Data Aggregation
Analyzes KPIs at multiple levels with an intuitive interface for cohesive management
- Performance Dashboards
complete dashboards providing full performance insights across the organization
- Automated Oversight
Monitors performance with predefined thresholds to maintain standards consistently
- Proactive Issue Management
Sets custom alerts to identify underperformance and enable timely intervention
- Gamified Engagement
Enhance motivation through rewards, leaderboards, and game-like performance challenges
- Coaching and Development
Coaching tools to initiate tailored development plans and track progress against targets