Give Your Customers
More Choices To Talk
With You
Bring face-to-face service to your customers wherever they are. Deliver high-quality video interactions that build trust and improve satisfaction
As customers increasingly seek more personalized interactions and more choice current communication channels fall short. Globitel’s Video Call Center platform bridges this gap and adds to your arsenal of interaction channels
Supercharge your omnichannel
strategy and give your customers
more options
More Channels
Connect customers with agents through high-quality video calls, enabling a personalized service experiences
Visual handling
Allow customers and agents to share visuals, troubleshoot issues jointly, and resolve issues more effectively
Convenience
Provide customers with the flexibility to connect via video on any device anywhere, ensuring easy access
Added Trust
Establish a stronger sense of trust with your customers by making interactions more personal and reliable
More Channels
Connect customers with agents through high-quality video calls, enabling a personalized service experiences
Visual handling
Allow customers and agents to share visuals, troubleshoot issues jointly, and resolve issues more effectively
Convenience
Provide customers with the flexibility to connect via video on any device anywhere, ensuring easy access
Added Trust
Establish a stronger sense of trust with your customers by making interactions more personal and reliable
Revolutionize your customer
service with Globitel’s platform
Reduce waiting and resolution times
Improve customer engagement
Reduce customer support costs
Improve customer satisfaction and NPS
Provide personalized quality support
with Globitel’s Video Center
Full ACD Capabilities
Supports all ACD standard functionalities with a breadth of routing logics and features such as priority queuing, overflow, RONA etc.
Skill-based routing
configurable skill group routing for handling multiple routing and workflow configurations allowing for more efficient handling
CRM Integration
Syncs customer data with CRM or other systems for personalized interactions and enhanced service., and better refining priorities and routing rules
Appointments Mode
The system allows customers to schedule customer meetings at later times through a comprehensive scheduler that manages appointments and allocation of agents
Integrated Chat
Support chat and document exchange during calls for more comprehensive communication and better collaboration during the interaction
Customizable Lobby
Ability to set and customize virtual waiting rooms for appointments, with multiple designs based on customer segment and branding needs
Monitoring and management
tools for improved performance
- Real time dashboards for interactions’ stats and key metrics
- Management tools to allow for intervention or real time feedback to agents
- Full tracking of real time activities and performance details across all agents
Deploy the full business suite
and power up a world-class
Video Contact Center
Globitel is by far the leader when it comes to
meticulous and intelligent service, This is not an
overstatement, as Globitel has exhibited a
professional sense in all aspects of the service
Mr. Syed Zeeshan Ali
Manager International Roaming
Globitel is by far the leader when it comes to
meticulous and intelligent service, This is not an
overstatement, as Globitel has exhibited a
professional sense in all aspects of the service
Mr. Syed Zeeshan Ali
Manager International Roaming
Globitel is by far the leader when it comes to meticulous and intelligent service, This is not an overstatement, as Globitel has exhibited a professional sense in all aspects of the service
Mr. Syed Zeeshan Ali
Manager International Roaming
Globitel is by far the leader when it comes to meticulous and intelligent service, This is not an overstatement, as Globitel has exhibited a professional sense in all aspects of the service
Mr. Syed Zeeshan Ali
Manager International Roaming
Flexible Deployment Models That Suit All Organizations
Explore our flexible Software Subscription Model that provides even more flexibility. Optimize value and invest as you grow without the need for upfront investment or additional CAPEX
Features Summary
- Full ACD Functionality
ACD standard functionalities with a breadth of routing logics and features
- Embedded chat
Embedded chat for document exchange and collaboration during the interaction
- Easy Integration
APIs and customizable SDKs to easily embed video call features into websites or apps
- Multi device access
Can be used through multiple devices through the web or mobile
- Multilanguage support
Supports English and Arabic interfaces
- Multi site support
Can be deployed across multiple sites with centralized management of routing rules