Do Not Miss Any
Interaction At Your
Retails Shops
Record in-store interactions and gain valuable insights on your employees’ performance to improve service quality and elevate customer satisfaction
In-store interactions are crucial for customer satisfaction, yet basic management methods lack the tools to capture and analyze these exchanges effectively to understand performance drivers and allow continuous improvement
Speechlog Retail provides a new
perspective that enables better
customer experience
Record All Interactions
Capture every in-store interaction to ensure no detail is missed, providing a complete view of service quality
Implement QA System
Deploy a quality assurance process to evaluate and improve in-store interactions, ensuring consistent service delivery
Understand Behaviors
Analyze recorded interactions to gain valuable insights into employees’ behaviors, helping to refine service quality
Manage Compliance
Ensure adherence to company policies and regulations by tracking and reviewing interactions for compliance management
Transform the way you manage
in-store performance
Improved in-store service consistency
Enhanced compliance with policies
Increase training effectiveness
Increase service quality and NPS
An innovative approach to
transform customer experience
Full visibility of all your in-store interactions
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Capture every face-to-face customer interaction, creating a detailed, searchable archive that allows you to retain and revisit critical service moments for ongoing quality checks
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Quickly retrieve specific recordings with advanced search and playback tools, making it easy to conduct detailed reviews and identify areas for improvement
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Sync with your Queuing System to align recordings with customer flow, providing a clearer view on customer interactions and engagement quality
Monitor employee’s adherence and quality with ease
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Monitor employees’ interactions to ensure adherence to service protocols, identify behavior patterns, and maintain consistent service standards across all in-store interactions
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Analyze employee facial expressions and sentiments, and detect specific verbal cues that may signal potential quality or compliance issues
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Tag high-performing or improvement-needed exchanges, creating a practical resource of real-life examples for training and targeted coaching
Improved compliance Management and assurance
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Systematically monitor interactions to ensure full adherence to compliance standards, safeguarding both business integrity and customer trust
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Monitor adherence to dress code standards or other behaviors that may impact your brand image or customer experience
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Easily identify activities and behaviors that are resulting delays, or unwanted responses that may pause a risk to compliance or customer experience
Elevate performance of your retail
operations even further with these systems
Drive performance excellence with real-time metrics and analytics. Set clear goals, track employee achievements, and implement continuous improvement strategies to enhance overall business outcomes
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Utilize AI Conversational Intelligence for more in-depth analysis of every interaction. Gain extended insights on key drivers effecting your employee’s performance and your customers’ satisfaction
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Manage your retail workforce with intelligent scheduling and analytics. Ensure your staff is optimally positioned to meet customer demand while streamlining operations for peak performance
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As a result of implementing SpeechLog Retail solution, Umniah moved to first place in the customer satisfaction survey conducted in Jordan, rating operator’s retail shops
SpeechLog Retail proved to contribute effectively in managing and developing agent performance and protecting the rights of agents and clients in case of any misunderstanding between the two parties inside the customer service centers
Etisalat Egypt
Flexible Deployment Models That Suit All Organizations
Explore our flexible Software Subscription Model that provides even more flexibility. Optimize value and invest as you grow without the need for upfront investment or additional CAPEX
Features Summary
- Video & Audio Capture
Records both video and audio of agent interactions within retail environments
- Facial Recognition
Utilizes facial recognition technology to identify agent sentiment or potential issues
- Dress Code Detection
Utilizes AI-powered video analytics to detect whether service personnel adhere to predefined dress code standards during retail interactions
- Keyword Detection
Automatically flags conversations that contain predefined keywords for further review
- Incident Flagging
Automatically flags interactions that meet predefined escalation or quality risk criteria
- Real-time alerts
Delivers real-time alerts for issues related to peripherals statuses ensuring smooth operations
- Interaction Playback
Provides a comprehensive interaction player that supports synchronized playback of video, audio, and metadata