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Speechlog Recording
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Interaction Video Center
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News And Events
Globitel, a leading provider of customer experience, is pleased to announce the successful implementation of SpeechLog..
Join our team
of innovators
Call Recording for Every
Interaction at Your
Contact Center
Capture every interaction at your Call Center. Maintain control over your employees’ performance and ensure higher compliance and adherence
Ensuring consistent, high-quality service while meeting regulatory requirements is more challenging than ever. In a time when every customer interaction matters, traditional recording systems are unable to keep up
Our Call Recording System helps you
in maintaining full control over
your operations
Full Recording
Capture every customer interaction, ensuring that no detail is missed across all communications
Secure Archiving
Securely store all recorded calls for future reference, meeting compliance requirements and safeguarding critical data
Easy Retrieval and Playback
Quickly search, retrieve, and review specific interactions with a user-friendly interface that simplifies playback
Classification and Flagging
Classify and flag important calls based on predefined criteria, to use key interactions for analysis and training
A robust solution to record
all your interactions
Improve compliance and adherence
Enhanced agent training and development
Improve customer satisfaction and NPS
Transform your communications
with Speechlog Recording
Obtain more insights on your customers’ interactions at ease
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Use the various options to create rules, search criteria or tags to easily filter and find those calls that require your attention most
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Playback calls effortlessly with simple playback options, allowing you to quickly access and evaluate recorded conversations
Empower your system with data-driven insights
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Integrate Speechlog with your CRM system to enrich call records with crucial business data, enhancing context and data quality
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Use the built in array of reports or build your own for more in-depth insights and better correlation of various business drivers
Add even more power to your system
with these powerful modules
Deploy a robust Quality Management framework using best industry practices. Manage your quality assurance cycle and provide your team with the tools to optimize performance and elevate quality
Explore >
Deploy a robust Quality Management framework using best industry practices. Manage your quality assurance cycle and provide your team with the tools to optimize performance and elevate quality
Explore >
Support your agents with real-time guidance during live interactions. Boost efficiency, reduce handling times, and enhance customer experience by providing immediate, context-aware assistance
Explore >
For RJ, the partnership with Globitel was very useful it enabled us to track and follow-up on customers’ calls and handle all of their issues using SpeechLog, which reflects a positive image and added value to RJ customer care
Flexible Deployment Models That Suit All Organizations
Explore our flexible Software Subscription Model that provides even more flexibility. Optimize value and invest as you grow without the need for upfront investment or additional CAPEX
Features Summary
- Agent Tagging
Automatically tags agents involved in calls, linking interactions to specific agents for easy identification
- Call Playback
Allows for synchronized playback of voice calls with additional data like call duration and metadata
- Real-Time Monitoring
Supervisors can listen in on active calls in real time for quality assurance
- Interaction Search
Powerful search functionality based all call attributes, or any analysis findings
- Call Encryption
Ensures all recorded calls are encrypted, protecting sensitive data in compliance with industry standards
- Multi-Site Support
Captures and stores interactions across multiple sites ensuring optimal coverage and utilization
Analytics & Monitoring
Automation and containment rates – call and chat volumes – Escalation trends – Interaction transcripts and recording