Amplify Your Digital
Impact With Smart
Insights
Dive deep into digital support interactions. Use powerful analytics to refine quality, reduce response times, and elevate customer satisfaction
In a world where digital interactions define the customer experience, basic analytics can’t keep up with the demand for actionable insights, which calls for deeper understanding of customers and smarter quality practices
Speechlog eCare enables digital
support teams to uncover many
opportunities
Analyze Interactions
Capture and analyze all interactions across digital channels to uncover key insights and trends for service improvement
Understand Customers
Use data-driven insights to better understand customer needs and tailor support strategies for enhanced quality
Optimize Handling
Identify inefficiencies in your eCare channels to streamline workflows and enhance responses and customer experience
Monitor Compliance
Ensure all digital interactions adhere to company policies and regulatory requirements
Optimize digital service channels
with insight-driven enhancements
Improve efficiency and issue resolution
Enhance productivity and response times
Enhance compliance and adherence
Improve service quality and CSAT
Refine your digital channels
with data-driven insights
Obtain more insights on your digital interactions
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Capture and analyze data from chat, email, and social interactions in real-time, identifying patterns and emerging issues as they happen
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Understand customer sentiment across digital touchpoints, allowing teams to adjust responses and strategies for a more positive experience
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Monitor and analyze trends in customer concerns, enabling proactive adjustments to digital support strategies to meet evolving needs
Manage Performance across digital channels
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Track key metrics such as response times and resolution rates, helping identify areas for improvement and ensuring efficient service delivery
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Generate customizable reports on digital support performance, offering data-driven insights to optimize processes and drive consistency
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Uncover bottlenecks in workflows and implement process improvements that enhance the speed and quality of digital support
Elevate compliance and quality assurance across digital channels
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Track adherence to company policies and industry regulations, ensuring digital interactions meet required standards
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Receive real-time alerts for potential compliance breaches, enabling quick corrective action to mitigate risks
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Evaluate support interactions systematically to maintain high service standards and continually improve digital engagement quality
Gain deeper insights on your
interaction channels with these systems
Utilize AI Conversational Intelligence for more in-depth analysis of every interaction. Gain extended insights on key drivers effecting your employee’s performance and your customers’ satisfaction
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Track your employees’ desktop activities across different functions to manage efficiency and productivity. Uncover process gaps and tackle root causes impacting cycle times and quality
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Record and analyze customer interactions in retail environments. Gain valuable insights into customer behavior and employee performance to refine in-store service strategies
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Globitel is by far the leader when it comes to meticulous and intelligent service, This is not an overstatement, as Globitel has exhibited a professional sense in all aspects of the service, starting with research and ending with the actual application
Flexible Deployment Models That Suit All Organizations
Explore our flexible Software Subscription Model that provides even more flexibility. Optimize value and invest as you grow without the need for upfront investment or additional CAPEX
Features Summary
- Digital Interaction Capture
Logs and records all text-based conversations between agents and customers
- Sentiment Analysis
Uses AI to highlight customer emotions during chats, providing actionable insights
- Multi-Platform Support
Handle interactions from multiple social media platforms (Facebook, WhatsApp, etc.)
- Session Management
Provides flexible session duration management tailored to the needs of different platforms
- Handling Emails
Captures and manages email conversations, or a complete overview of all interactions
- Flexible Integration
Seamless integration with various communication platforms, allowing seamless deployment