Optimize Efficiency
With “Smart Screen Time”
Analysis
Track every click, pause, and action on an employee’s desktop, to optimize performance, streamline processes and elevate compliance
Managing productivity and compliance in a complex digital work environment requires more than basic monitoring. Typical tools can’t provide the depth of insight needed to streamline workflows and address compliance
Speechlog Desktop provides more
analytics and broader visibility into
your staff’s activities
Track Performance
Monitor employee desktop activities in real time, gaining insights into key trends to identify improvement areas
Analyze Processes
Examine how tasks are handled, uncovering inefficiencies and bottlenecks in to streamline and optimize processes
Monitor Productivity
Keep a close eye on productivity levels by tracking time spent on various tasks, helping to boost overall efficiency
Manage Compliance
Ensure adherence to company policies and industry regulations by swiftly detecting violations and unwanted behavers
Leverage insights that drive
unmatched business success
Increase task efficiency and output
Improve compliance adherence
Decrease processing times
Reduce cost per transaction
Insights that allow managing
efficiency at a granular level
Monitor Desktop Activities for enhanced productivity
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Gain insights into how your employees spend their work time and handle their tasks, to ensure that they remain focused on productive activities, reduce distractions, and improve output
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Understand how employees execute their tasks and when they are being idle, to assign resources more effectively and improve efficiency
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Analyze desktop workflows to identify specific points where tasks are delayed or are inefficient, and remove barriers, resulting in faster task completion and smoother operations
Ensure that compliance is maintained uniformly across all departments and roles
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Detect undesirable activities or the use of authorized software or websites to reduces the risk of security breaches, data leaks, or other violations
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Flag instances where employees deviate from the accepted practices to ensure adherence to the required conduct
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Obtain insights on workflows to ensure that employees are not bypassing critical procedures and ensure adherence and reduces risk
Leverage data from desktop activities to simplify and streamline your processes
- Analyze how employees navigate their desktops and applications to identify process gaps and inefficiencies in current workflows, and remove redundant steps or unnecessary actions
- Understand how employees prioritize tasks during their workday to refocus efforts on high-impact tasks, ensuring that critical activities are completed faster and with greater precision
- Obtain insights on workflows and sequences of activities to identify those areas or steps causing delays, and redesign your process for optimized cycle times
Extend your insights into efficiency
drivers with these powerful modules
Drive performance excellence with real-time metrics and analytics. Set clear goals, track employee achievements, and implement continuous improvement strategies to enhance overall business outcomes
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Utilize AI Conversational Intelligence for more in-depth analysis of every interaction. Gain extended insights on key drivers effecting your employee’s performance and your customers’ satisfaction
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Support your agents with real-time guidance during live interactions. Boost efficiency, reduce handling times, and enhance customer experience by providing immediate, context-aware assistance
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For RJ, the partnership with Globitel was very useful it enabled us to track and follow-up on customers’ calls and handle all of their issues using SpeechLog, which reflects a positive image and added value to RJ customer care
Flexible Deployment Models That Suit All Organizations
Explore our flexible Software Subscription Model that provides even more flexibility. Optimize value and invest as you grow without the need for upfront investment or additional CAPEX
Features Summary
- Screen Recording
Captures desktop screens in real time during agent interactions, providing a full visual record
- Application Usage Monitoring
Tracks applications agents use during work hours, flagging them as productive or non-productive
- Keystroke Logging
Records keyboard inputs to monitor agent activity without compromising privacy
- Customizable Productivity Metrics
customization based on specific applications or tasks, providing tailored insights
- Activity Alerts
Automatically generates alerts if an agent accesses forbidden applications or websites
- Session Time Tracking
Tracks the duration of active and idle time, providing productivity insights for agents