Elevate Your Team’s
Performance With AI
Real-Time Guidance
Equip your agents with instant, intelligent insights. Enable faster, smarter responses that elevate customer experiences and enhance efficiency
Speechlog AI Assistant makes your
teams perform more intuitively
Instant Knowledge
Deliver real-time info and knowledge to agents during live interactions, ensuring accurate and timely responses
Real-Time Guidance
Guide agents through structured call flows to ensure consistency and efficiency in handling customer queries
Compliance
Manage interactions in real time to ensure adherence to policies and regulations, preventing potential issues
Effective Handling
Equip agents with data-driven suggestions in real time, enabling faster and more confident resolutions
Empower agents to deliver faster,
more accurate customer solutions
Increase efficiency and FCR rates
Reduce errors and compliance issues
Reduce onboarding and training time
Increase productivity and reduce cost per call
Explore the power of Globitel’s AI Assistant
Structured handling for efficiency and compliance
- Guide agents through structured call flows that help maintain a smooth interaction, reducing call times and enhancing service consistency
- Offer data-driven prompts based on the context of the conversation, helping agents exactly follow the proper procedures and protocols
Guidance through quality standards
- Direct agents through the call and provide them with real time guidance on the quality standards to follow or behaviors to avoid
- Identify specific verbal cues during interactions that may indicate potential quality or compliance issues, prompting immediate correction where needed
Easy access to relevant resources
- Provide agents with relevant knowledge and resources directly during live interactions, ensuring accurate and timely responses
- Streamline handling by automatically pulling up necessary information and resources, allowing agents to focus on the customer instead of manual data retrieval
Extend your insights into efficiency
drivers with these powerful modules
Drive performance excellence with real-time metrics and analytics. Set clear goals, track employee achievements, and implement continuous improvement strategies to enhance overall business outcomes
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Utilize AI Conversational Intelligence for more in-depth analysis of every interaction. Gain extended insights on key drivers effecting your employee’s performance and your customers’ satisfaction
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Support your agents with real-time guidance during live interactions. Boost efficiency, reduce handling times, and enhance customer experience by providing immediate, context-aware assistance
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Globitel is by far the leader when it comes to meticulous and intelligent service, This is not an overstatement, as Globitel has exhibited a professional sense in all aspects of the service, starting with research and ending with the actual application
Flexible Deployment Models That Suit All Organizations
Explore our flexible Software Subscription Model that provides even more flexibility. Optimize value and invest as you grow without the need for upfront investment or additional CAPEX
Features Summary
- Real-Time Call Transcription
Provides live transcription of ongoing calls, enabling agents to follow conversations efficiently
- Contextual Prompts
Offers real-time suggestions and knowledge base links based on conversations flows
- Automated Compliance Alerts
Notifies agents instantly of compliance requirements during calls, ensuring adherence to protocols
- Sentiment Detection
Monitors customer sentiment and alerts agents to potential dissatisfaction or frustration
- Script Guidance
Displays dynamic scripts and response templates based on the interaction patterns and call progress
- Live Escalation Suggestions
Recommends escalation paths or resources when detecting complex issues during the call