Let AI Guide You To
Uplift Performance
And CX
Analyze 100% of your customers’ interactions and obtain deeper insights to improve your staff’s’ performance and transform customer satisfaction
In a demanding environment where every customer conversation matters, traditional call monitoring doesn’t capture the full picture. Achieving excellence requires deeper understanding of customers’ needs and satisfaction drivers
Speechlog AI Analytics provides real
actionable insights that can change
the way you operate
Customer Insights
Analyze every interaction to reveal hidden patterns, customer sentiment, and key drivers behind customer satisfaction
Agents Performance
Identify issues and areas where agents need to uplift their skills, allowing for better improvement planning
Pattern Analysis
Identify trends and reasons of calls to help you tailor customer responses and improve service strategies
Compliance
Detect breaches and risks and ensure that all interactions align with standards and requirements
Full Interaction analytics for
driving real measurable results
Speechlog AI Analytics revolutionizes business operations by transforming customer interactions into actionable insights. It uses an amazingly accurate Arabic AI transcription engine, along with Advanced Large Language Models (LLMs) to uncover patterns, sentiments, and trends.
With a large battery of analytical tools, our solution enhances customer experience, optimizes performance, and empowers businesses to make data-driven, strategic decisions.
Explore the power of our AI-driven
conversational Intelligence
Measure customer sentiment with
respect to contexts and obtain full
VOC and CX insights
Analyze customer sentiment, key topics, and tags across all voice interactions, improving service and responsiveness. Anticipate customer needs and adapt strategies, enhancing customer satisfaction and loyalty
- Improve service quality and CSAT
- Improve NPS
- Improve service quality and CSAT
Reveal key performance drivers
through intelligent analysis and
in-depth correlations
Uncover hidden patterns and trends related to performance and agents’ behaviors affecting customer interactions and CX. Dive deep into key areas affecting quality, and identify improvement opportunities
- Improve efficiency and response times
- Optimize AHT and FCR
- Improve Training Effectiveness
Obtain business insights to help
you optimize your services and
refine your offerings
Analyze customers’ conversations, to uncover trends, identify customer needs, and pinpoint pain areas. Gain more understanding to enhance services and tailor offerings to meet evolving expectations effectively
- Reduced customer churn
- Improved customer effort score
- Better call deflection strategies
Evaluate 100% of your calls with AI
to obtain full view on compliance
gaps and quality drivers
Automate quality assessments with automatic scoring that leverages vocal and contextual insights. Detect adherence to standards and compliance across all interactions, automatically flagging potential issues
- Enhance agent quality and performance
- Improve risk detection and compliance
- Reduce management costs
Add even more power to your system
with these powerful modules
Track your employees’ desktop activities across different functions to manage efficiency and productivity. Uncover process gaps and tackle root causes impacting cycle times and quality
Explore >
Drive performance excellence with real-time metrics and analytics. Set clear goals, track employee achievements, and implement continuous improvement strategies to enhance overall business outcomes
Explore >
Support your agents with real-time guidance during live interactions. Boost efficiency, reduce handling times, and enhance customer experience by providing immediate, context-aware assistance
Explore >
We are proud of the progress Derayah Financial has made in adopting data-driven Intelligent Quality Assurance capabilities within our contact center.
Through our collaboration with Globitel and the implementation of advanced call analytics, we are turning customer conversations into actionable insights, enabling smarter decision-making, improving operational efficiency, and elevating the overall customer experience.
Derayah
Rakan Alshahrani – Quality Management
Flexible Deployment Models That Suit All Organizations
Explore our flexible Software Subscription Model that provides even more flexibility. Optimize value and invest as you grow without the need for upfront investment or additional CAPEX
Features Summary
- Multilingual Support
Provides voice recognition in multiple languages, enabling broader analysis across interactions
- Sentiment Analysis
Analyzes customer sentiment across all channels (voice, video, chat) to gauge emotional tone
- Contact Reason Insights
Identifies and analyzes key contact reasons, offering actionable insights on customers’ interactions
- Automatic Tagging
Automatically tags interactions with key topics/issues for easier search and categorization
- Different vocal insights
Identifies and measures different vocal points like silence or interruptions during interactions
- Trend Analysis
Tracks performance and behavioral trends across agents, teams, and departments over time
- Interaction Analysis
Analyzes escalations, churn risks, feedback, and competitor mentions for broader insights
- Handle FCR
Tracks FCR rates, helping measure the effectiveness of resolving customer issues
- PCI Compliance
Ensures sensitive information, such as payment details, is redacted during throughout the system