Riyadh, Saudi Arabia – 27/8/2025

Globitel, a leading provider of customer experience solutions, is proud to announce the successful deployment of its SpeechLog AI Analytics solution at Alinma Bank. This strategic initiative is part of Alinma’s vision to enhance customer experience, optimize its contact center operations, and drive data-informed decision-making.

The implementation of SpeechLog AI Analytics has already demonstrated substantial business benefits, including:

• Automated detection of more than 85% of contact reasons.

• Significant reduction in average handling time (AHT).

• Improvements in first-call resolution (FCR).

• Substantial increase customer satisfaction scores.

With decades of trusted expertise in the banking industry, Alinma Bank continues to lead the way in delivering exceptional customer experience. Through the deployment of SpeechLog AI Analytics with its proven use cases, Alinma now leverages a powerful solution to elevate agent performance and address customer needs with intelligence and precision—reinforcing its position as a pioneer in customer-focused innovation.

“At Globitel, we’re proud to collaborate with a visionary and dedicated team like Alinma Bank,” said Nael Halawa, KSA Managing Director. “Their commitment to excellence and innovation aligns perfectly with our vision for the future of customer experience Together, we’re setting new standards for intelligent, insight-driven service in the financial sector”.

Explore the full potential of SpeechLog AI Analytics at: https://globitel.com/cx-products/cx-and-ai-analytics/speechlog-ai-analytics/