Riyadh, Saudi Arabia September 17, 2024
Globitel, a leading provider of a customer experience solutions, and Knowmax, a premier knowledge management platform, today announced a strategic partnership aimed at delivering unparalleled customer experiences by seamlessly integrating advanced AI technologies with human expertise.
This collaboration brings together Globitel’s extensive experience in customer engagement solutions and Knowmax’s innovative knowledge management capabilities to create a future where every customer interaction is exceptional. By leveraging the strengths of both companies, the partnership is set to redefine how businesses connect with their customers across various industries.
“We are thrilled to join forces with Knowmax,” said [Nael Halawa], [KSA Managing Director] at Globitel. “This partnership underscores our commitment to innovation and excellence in customer service. By integrating Knowmax’s knowledge management platform with our solutions, we aim to empower businesses to deliver more personalized, efficient, and meaningful customer interactions.”
The partnership was officially launched at an exclusive event hosted jointly by Globitel and Knowmax, where industry leaders and experts gathered to explore the future of customer experience. Attendees were given an immersive experience into the innovative solutions and strategies that will shape the next generation of customer engagement.
Rishu Kapoor, Head of EMEA at Knowmax, “expressed enthusiasm about the partnership, stating, “Collaborating with Globitel allows us to extend our reach and impact in the customer experience domain. Together, we will provide businesses with the tools and strategies needed to meet and exceed evolving customer expectations in today’s fast-paced digital landscape.”
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